Web Site Localization Practices: Some Insights into the Localization Industry

The e-commerce industry has experienced spectacular growth, change and development. This situation has initiated an enormous business revolution that has affected the process of globalization tremendously. The goal of this study was to analyze the Web sites of localization companies that provide localization and translation services to other companies and see if they themselves are practicing what they are preaching. The results suggest that localization companies are indeed not practicing what they are preaching. Analysis shows that localization company Web sites are less localized than the Web sites of their clients, the multinational companies. The findings provide some implications to domestic and international marketers who currently operate in or are planning to enter into the global markets in the near future. [Article copies are available for purchase from InfoSci-on-Demand.com]